A plus 1002 Sub-objective 4.2 – Given a scenario, implement basic change management best practices.

Welcome to ExamNotes by CertBlaster! This edition will cover 220-1002 Objective 4.2 Given a scenario, implement basic change management best practices. Enjoy!

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Documented business processes

Best practices are supported by the network topology diagram and asset tracking which are both covered in Objective 4.1. There’s more to it as you will see.

It’s always good to know why something is being done, especially in business. When documentation needs to be changed, a formal change request process needs to be followed. This process can be as simple as obtaining management approval. However, for a complex change that would have an associated risk, the change request will be submitted to a change advisory board (CAB). The change board will authorize, prioritize, and schedule the change. Once authorized, the change can be sent to the parties responsible for change management for approval. If approved, the change plan can be initiated. The change request must outline clearly what needs to be done.

Scope of change

When defining the scope of change, clearly outline in the change plan individual responsibilities for planning, implementation, and support. Address the key components, what skill sets and activities will be required, the parties participating, and most importantly, the success metrics for the change.

Risk analysis

A risk analysis should be performed in order to preemptively address potential problems before they occur. The goal is to determine the likelihood and impact of each problem and have a response plan in place that can address it.

Backout plan

A solid backout plan should be created in order to offset a worst-case scenario. Devise a plan in order to be able to revert to the pre-change state. All the activity and responsibilities for the backout should be clearly addressed and defined before undertaking the change.

End-user acceptance

Remember that you are working for the end-user. Let them know why you are making a change and what the benefits are. Here is an excerpt from an email we received from our bank outlining a change to their online banking system:

“We recently upgraded our Online/Mobile Banking system. One of the primary reasons we converted to the new platform is to improve our Mobile App experience. Our NEW Mobile App gives you the full ‘mybank’ Online Banking experience, not just a couple of features. View account balances, pay bills, transfer money, deposit checks, apply for a loan, and more from the convenience of your mobile device. To learn more and view all of the enhancements the new system provides, visit our Online and Mobile Banking Resource Center and let us know what you think.” 

Document changes

When executing a change plan, it is crucial that detailed documentation is maintained. This documentation must be updated throughout the process. Verbal modifications should never be a part of the change management process. Well, that’s all for 4.2! Pretty painless right? Keep up the good work!

Click here for the A+ Practice Test Bundle for A+ Exams 220-1001 & 220-1002

See you in 4.3. Good luck on the test!