>> Frequently Asked Questions
- How do I download and install ExamConnection?
- Do I need an active internet connection in order to
use ExamConnection or CertBlaster?
- I keep getting an "Unable to detect internet
connection." message in the Registration Wizard. I have an active
connection. How do I use my voucher?
- How do I use a voucher to register my exam?
- How do I set up and use ExamConnection Proctor Server?
- I am getting an "Unable to complete task,
Switch to...." message on some of the MOUS exam questions that require
"Print to File".
- I am getting an "Unable to detect internet
connection." message in the Registration Wizard. I do have an active
connection. How can I use my voucher?
- My exams have been working correctly for a while
now, but today they are prompting me to purchase them again. The Purchase
Wizard tells me that my voucher has already been used and will not work
again. What happened?
- The Results tab in the Proctor Server tool appears to be
missing 1 or more of the students. What's happening?
- Submit an Incident Report
Do I need an active Internet connection...
Everything needed to use both ExamConnection and RouterConnection is
fully installed on your local machine. An Internet connection is only required in order to
register the software using a voucher.
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I am getting an "Unable to complete task, Switch to...
This sometimes occurs when Windows is unable to resolve a path to a default installed
printer. You might for example, normally connect to a network printer and not be
currently connected to the network. The fix for this is to add the Generic/Text
Only printer drivers to your machine and choose that as the printer to use in
the Print dialog window.
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I am getting an "Unable to detect internet
connection." message ... ?
This is likely caused by a local network or personal firewall security setting preventing you from
connecting to our secure server. If you cannot modify the firewall
settings and allow the connection we can manually register the software for you.
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For ExamConnection, open each exam requiring registration and click Help/Manual Registration on the drop-down menu.
In RouterConnection use the the Help--Support menu selction.
You should see the Manual Registration Wizard. EMail the serial number (in the red text
field) along with the original voucher number to email@example.com.
You will recieve a manual registration code as a replacement for the voucher.
NOTE. Manual registration codes can be exchanged for valid unused vouchers only.
My exams have been working correctly but are now prompting me
to purchase again...?
There are different reasons why this might occur. Open the exam and click
Help/Manual Registration. You should see the Registration Wizard. The status message
displayed by this wizard can often provide some insight as to what happened.
Invalid Trial: The section of your registry where the authorizations are
stored has been corrupted. Contact firstname.lastname@example.org
Date Set Back: Your system clock settings have been set back to a date earlier
than the last sucessfully ran date as saved by ExamConnection.
Restore the system clock back to its original setting and the software
should then function normally.
...results missing 1 or more client machines ... ?
Proctor Server identifies each client by it's "unique" network name.
If there are duplicate names then the results information will actually be getting overwritten and
will appear to be missing.
Check each client machine and make sure each one has a unique network identifier.
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